BURECHO

Return Policy

Last updated: [add date]

If you're not completely happy with your order from BURECHO, we want to make it right. This page explains what you can return, how to do it, and how refunds work.

Nothing in this policy affects your statutory rights as a consumer.

1. Return Window

You may return most items within 14 days of delivery for a full refund. We accept returns up to 30 days for an exchange or store credit, at our discretion.

The clock starts on the day the carrier marks your order as delivered.

2. Condition of Returned Items

To be eligible for a refund, items must be:

  • Unused, unworn, and in the same condition you received them.
  • In their original packaging, with all tags, labels, and protective wrapping intact.
  • Accompanied by your order number or original receipt.

Items returned in used or damaged condition may be refused, refunded only in part, or sent back to you. We reserve the right to make this call on a case-by-case basis.

3. How to Start a Return

  1. Open a request. Sign in to your account, go to your orders, and click "Request a return" next to the relevant order. If you checked out as a guest, contact us at [your contact email] with your order number.
  2. Tell us why. Pick a reason and (optionally) add a comment. Photos are required for damaged or faulty items.
  3. Get your label. We'll review your request within 1–2 business days and email you a return label and instructions if it's approved.
  4. Pack it up. Use the original packaging where possible. Include any free gifts or accessories that came with the order.
  5. Drop it off. Take the parcel to your nearest carrier drop-off point. Hold on to the receipt and tracking number until your refund clears.

4. Return Shipping Costs

  • Faulty, damaged, or incorrect items: we cover the return shipping. No cost to you.
  • Change of mind or "no longer needed": the return shipping cost is yours. You can use our pre-paid label and we'll deduct the fee from your refund, or arrange your own carrier.
  • International returns: customers are responsible for return shipping and any associated customs costs.

5. Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome:

  • Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it may take a further few days to appear on your statement.
  • Original shipping fees are refunded only when the return is due to our fault (damaged, faulty, or wrong item shipped).
  • Partial refunds may apply where items show signs of use, are missing parts or accessories, or are returned outside the standard window.

6. Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. If you'd like us to handle it as a swap instead, just mention this when you open the return — we'll hold the replacement and ship it as soon as your return arrives, subject to stock.

7. Damaged, Faulty, or Wrong Items

If your order arrives damaged, contains the wrong item, or develops a fault within a reasonable period, please contact us within 48 hours of delivery for damage claims, or as soon as a fault appears.

Include your order number and clear photos showing the issue. We'll either send a replacement, arrange a free return for a refund, or repair the item — whichever you prefer, where reasonable.

8. Items We Can't Accept Back

For health, safety, or legal reasons, the following items are non-returnable unless faulty:

  • Custom-made, personalised, or made-to-order items.
  • Perishable goods (food, plants, flowers).
  • Intimate or hygiene products once unsealed (underwear, swimwear, earrings, cosmetics).
  • Downloadable digital products once delivered.
  • Gift cards and store credit.
  • Items marked "final sale" or "clearance" on the product page.

If you're unsure whether your item qualifies, just ask before sending it back.

9. Sale and Promotional Items

Items bought during a sale or with a discount code are returnable on the same terms as full-price items, unless flagged "final sale". Refunds are issued at the discounted price you paid.

If your return brings the order total below a free-shipping threshold or a promotional minimum (e.g. "spend X, save Y"), the original discount may be adjusted accordingly.

10. International Returns

International customers are welcome to return items under the terms above, with the following notes:

  • You're responsible for return shipping and any duties or taxes incurred.
  • Please mark the parcel clearly as "Returned Goods" on the customs declaration to avoid additional charges.
  • We recommend using a tracked, insured service — we can't take responsibility for parcels lost in transit.

11. Refused or Undeliverable Parcels

If an order is refused, unclaimed, or returned to us as undeliverable, we'll refund the order minus the original shipping cost and any return-to-sender fees charged by the carrier. We'll contact you before re-dispatching if you'd prefer a second delivery attempt.

12. Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email:

  1. Check your bank account again — refunds can take a few days to post.
  2. Contact your card provider — there's often a processing delay before the refund is officially posted.
  3. If you've done both and still don't see it, email us at [your contact email] and we'll investigate.

13. Your Statutory Rights

This policy is offered in addition to your statutory rights under consumer law in your country of residence. Nothing here removes or limits those rights — including the right to a refund, repair, or replacement for items that are faulty, not as described, or not fit for purpose.

14. Contact Us

Need help with a return or have a question this page didn't cover? Contact us at [your contact email] or visit our contact page. We aim to respond within one business day.

For details on delivery times and shipping costs, see our Delivery Information page. For the legal terms governing your purchases, see our Terms and Conditions.