Return Policy

This Return & Refund Policy applies to all purchases made on burecho.com. By placing an order, you agree to the terms set out below.

If you're not completely happy with your order from BURECHO, we want to make it right. This page explains what you can return, how to do it, and how refunds work.

Custom & Personalized Products

Most products sold on this website are made-to-order and/or personalized according to customer specifications, including but not limited to names, text, images, custom designs, or selected options.

In accordance with standard e-commerce practice for custom-made goods:

All personalized and made-to-order items are final sale and are not eligible for return, refund, or exchange under any circumstances.

Customers are solely responsible for ensuring that all personalization details provided at checkout are complete, accurate, and free from errors prior to order submission. Once an order has entered production, it cannot be modified or cancelled.

Faulty, Damaged, or Incorrect Items

We take quality control seriously. However, if you receive an item that is defective, damaged, or incorrect due to our error or carrier, you must notify us within 14 days of delivery. The clock starts on the day the carrier marks your order as delivered.

To initiate a claim, you must provide:

• Order number

• Description of the issue

• Clear photographic evidence of the defect or error

Upon verification, we will, at our sole discretion, offer either:

• A replacement item, or

• A refund to the original payment method

We reserve the right to request return of the item before issuing a replacement or refund.

Non-Personalized Items (if applicable)

For eligible non-personalized items, returns may be accepted within 14 days of delivery, provided that:

• Unused, unworn, and in the same condition you received them.

• In their original packaging, with all tags, labels, and protective wrapping intact.

• The item is in resalable condition

• Accompanied by your order number or original receipt.

Items returned in used or damaged condition may be refused, refunded only in part, or sent back to you. We reserve the right to make this call on a case-by-case basis.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrect.

Refunds will be processed once the returned item has been received and inspected.

Order Cancellation & Amendments

Due to the custom nature of our products, orders may be processed immediately after placement. As a result, we do not guarantee the ability to cancel or amend any order once it has been submitted.

Requests for changes or cancellations must be made promptly and are only accepted if production has not yet begun.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or a verified defect.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome:

• Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it may take a further few days to appear on your statement.

• Original shipping fees are refunded only when the return is due to our fault (damaged, faulty, or wrong item shipped).

• Partial refunds may apply where items show signs of use, are missing parts or accessories, or are returned outside the standard window.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email:

1. Check your bank account again — refunds can take a few days to post.

2. Contact your card provider — there's often a processing delay before the refund is officially posted.

3. If you've done both and still don't see it, email us at support@burecho.com and we'll investigate.

Your Statutory Rights

This policy is offered in addition to your statutory rights under consumer law in your country of residence. Nothing here removes or limits those rights — including the right to a refund, repair, or replacement for items that are faulty, not as described, or not fit for purpose.

Limitation of Liability

To the maximum extent permitted by law, Burecho shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

Contact

If Need help with a return or have a question this page didn't cover? Contact us at support@burecho.com or visit our contact page. We aim to respond within one business day.