Frequently Asked Questions
Answers to the questions BURECHO customers ask most often. If you don't find what you're looking for here, get in touch and we'll help directly.
Ordering
How do I place an order?
Browse the shop, add items to your basket, and head to checkout. You can check out as a guest or sign in for a faster experience with saved addresses and order history.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to make the change. Once an order is dispatched we can't recall it, but you can return unwanted items under our Return Policy.
How do I know my order was successful?
You'll receive a confirmation email within a few minutes of placing the order. If you don't see it, check your spam folder — and contact us if it still hasn't arrived.
Can I buy as a gift?
Yes — at checkout you can enter a different delivery address from your billing address. Prices and invoices are not included in the parcel by default.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, plus the digital wallets supported by our payment provider (e.g. Apple Pay, Google Pay). Available methods are shown at checkout.
Is my payment information secure?
Yes. Payments are processed by a PCI-compliant payment provider — we never see or store your full card number on our servers. The entire checkout runs over an encrypted (HTTPS) connection.
When is my card charged?
Your card is charged at the time you place the order. If we cancel your order for any reason, you'll be refunded in full.
Why was my payment declined?
Declines are usually decided by your bank, not us — common reasons include an incorrect billing address, insufficient funds, or a temporary fraud flag. Contact your card provider if it keeps happening.
Shipping & Delivery
How long will my order take to arrive?
Standard delivery is 3–5 business days; express is 1–2 business days. International delivery varies by destination. See our Delivery Information page for full details.
How do I track my order?
You'll get a tracking link in your dispatch email, and it's also available from your order history once signed in. Tracking can take up to 24 hours to update after dispatch.
Do you ship internationally?
Yes, to selected countries. International orders may be subject to import duties or taxes charged by the destination country — these are the recipient's responsibility.
My order is late. What should I do?
If it's significantly past the estimated delivery window, contact us with your order number and we'll open an investigation with the carrier. Most "lost" parcels turn up within 48 hours.
Returns & Refunds
What's your return policy?
You can return most items within 14 days of delivery for a full refund. See the Return Policy page for eligibility, instructions, and exceptions.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it to your statement.
Do I have to pay for return shipping?
If the return is due to our error (faulty, damaged, or wrong item), we cover it. For change-of-mind returns, the cost is yours.
Can I exchange an item?
The fastest way is to return the original for a refund and place a new order. We can also handle it as a swap — just mention it when you open the return.
Account
Do I need an account to order?
No — you can check out as a guest. Creating an account makes future orders faster and lets you track order history, save addresses, and manage preferences.
I forgot my password. How do I reset it?
Click "Sign in", then "Forgot password" and follow the link in the email we send. The reset link is valid for one hour.
How do I update my email address or other details?
Sign in and go to your account settings — most details can be edited there. For email-address changes, please contact us so we can verify the request.
How do I delete my account?
Contact us at [your contact email] from the email address on the account and we'll close it. See our Privacy Policy for details on data retention after closure.
Products
Where do your products come from?
Replace this section with a short answer about your sourcing — manufacturers, regions, materials, ethical certifications. Transparency here builds trust faster than any marketing copy.
Is the item I want back in stock?
Out-of-stock items show an option to be notified by email when they return. Enter your email and we'll let you know the moment new stock lands.
Do you offer warranties?
All products carry the manufacturer's warranty where applicable, plus your statutory rights under consumer law. Specific warranty terms (if any) are listed on the product page.
Custom Orders & Wholesale
Can you make something custom?
Yes — see our Custom Orders page to request a quote. Typical lead times are 2–4 weeks depending on the project.
Do you sell wholesale or to businesses?
We do work with selected retailers and B2B partners. For wholesale enquiries, please contact us with details of your business and the products you're interested in.
Privacy, Security & Cookies
How do you use my data?
Only to fulfil your orders, run our business, and (with your consent) keep you informed about new products and offers. See our Privacy Policy for full details and your rights.
How do I manage cookies on this site?
Use the "Cookie settings" link in the footer to update your preferences at any time. See our Cookie Policy for what each category does.
Still Need Help?
We're happy to help with anything this page didn't cover. Email us at [your contact email], call [your phone number] during opening hours, or visit our Contact Us page for all the ways to reach the team.